Terms of service

1. The agreement

These terms are a contract between you and MYCG AI TECH LLC, a Kentucky limited liability company that operates PowerLaunch (the "Services"). By creating an account, placing an order or using the site you accept them, together with the Privacy Policy and the Refund Policy, which form part of this agreement.

If you are acting for a company you confirm you have authority to bind it. If you do not agree with these terms, do not use the Services.

2. What we are, and are not

PowerLaunch prepares and files documents on your instructions, prepares and submits tax identification number applications, provides registered agent and business address services, and provides bookkeeping and tax preparation through the MyCG.AI platform and the professionals we engage.

We are not a law firm and we do not give legal advice. Nothing on the site, in the assistant, in email or in your portal is legal advice or creates an attorney-client relationship. Tax returns are prepared by licensed tax professionals engaged by us; general information about taxes on the site is not advice for your situation. If you need legal advice, consult a lawyer licensed in the relevant jurisdiction.

3. Accounts

You must be at least 18 and provide accurate, complete information when you register and keep it current. You are responsible for everything done through your account and for keeping your password and sign-in links confidential. Tell us at once if you believe your account has been used without permission.

One person may not hold multiple accounts to evade limits, and accounts may not be transferred. You may ask us to close your account at any time; obligations you have already incurred survive closure.

4. Your information and documents

Filings are prepared from the information you give us. You confirm that it is true, that the people you name have consented to being named, and that you are entitled to form and operate the company. We rely on it without independent verification unless a law or a bank requires us to verify identity, in which case you will supply the documents requested.

You keep ownership of everything you upload. You grant us the right to use it to provide the Services, to file it with authorities and partners on your instructions, and to keep copies as records require. We may use information in aggregated or de-identified form to improve the Services.

5. Orders, filing and timelines

An order is placed when payment is confirmed. We begin work once you have supplied the details the portal asks for. Name availability is checked with the state before filing; if a name is refused we ask you for another at no extra charge.

Timelines on the site are typical processing times published by states and the IRS. They are estimates, not promises. Delays caused by a state, the IRS, a bank, a courier or incomplete information from you are outside our control and do not entitle you to a refund.

6. Fees, state fees and renewals

Plan fees are shown in US dollars and exclude state filing fees. State fees are the amounts charged by the state for your filing, shown before you pay and passed through at cost. Card processing is provided by Stripe.

Plans renew automatically for successive terms at the price in force at renewal unless you cancel from your portal before the renewal date. We email a reminder before an annual renewal. Monthly plans renew each month and can be cancelled from the portal, ending at the close of the paid month. Prices may change for future terms with at least 30 days' notice.

If a payment fails we may retry it and suspend the affected Services until it is settled. Registered agent and business address services that lapse for non-payment may be withdrawn, which can affect your company's good standing.

7. Formation guarantee

If a formation filing contains an error caused by us, we correct it at our cost and refund the formation portion of your plan fee. Tell us within 60 days of receiving the filed documents. The guarantee does not cover errors in information you supplied, name refusals, changes of mind, or fees paid to a state or the IRS.

Other refunds are described in the Refund Policy.

8. Registered agent and mail

Where a plan includes registered agent service, we appoint a licensed registered agent provider in the state of formation on your behalf. The provider receives service of process and official notices for the company; received items are scanned to your portal and you are notified by email. You are responsible for reading and responding to them in time. Neither PowerLaunch nor MYCG AI TECH LLC is itself the registered agent.

The business address is for correspondence only. It is not a physical place of business, may not be used for packages, and may not be used for any unlawful purpose. Standard letters are scanned; parcels and unclaimed items may be returned or disposed of after 14 days. Physical forwarding, where offered, is charged separately.

The registered agent appointment may be withdrawn on 30 days' notice, or immediately if the company is used for unlawful activity, and the resignation will be filed with the state.

9. Tax and bookkeeping services

Where a plan includes tax filings, the licensed professionals we engage prepare and file the federal and state business returns listed for your plan from the books and information available by the deadline we set. You must connect your accounts, answer questions and approve returns in time. Returns for years before you joined, amended returns, audits, personal returns and matters with a tax authority are not included unless quoted separately.

Bookkeeping is performed in US dollars from the bank and payment feeds you connect. It does not include payroll, inventory valuation, audit or assurance work. Where your plan includes a dedicated bookkeeper, monthly closes depend on your accounts being connected and questions being answered.

10. The MyCG.AI platform and the assistant

Every plan includes access to a MyCG.AI workspace under the plan's feature set. Access continues while your plan is active. Workspaces of lapsed plans may be limited to read-only and, after 90 days, deleted, with prior notice.

The site assistant and the in-workspace assistant are automated. Their answers are generated from published information and your data, are not reviewed by a person before you see them, and may be incomplete or wrong. They are not legal, tax or financial advice. Decisions are yours; confirm anything that matters with the team by email.

11. Acceptable use

You may use the Services only for lawful purposes and only for your own business. You may not use them to form or operate a company for fraud, money laundering, sanctions evasion, or activity that is illegal where you or the company are located; scrape, copy or resell the site or the platform; interfere with its operation; or misrepresent your identity or the ownership of a company.

We may decline or cancel any order and refund unfiled work where we cannot verify identity or the intended activity is one we do not serve.

12. Intellectual property

The site, the platform, our templates and our content belong to us or our licensors. Documents we prepare for you are yours to use for your company. You receive no other rights, and our name and marks may not be used without written permission.

13. Third parties

Banks, payment processors and other partners we introduce you to have their own terms and make their own decisions. We do not guarantee that any bank or processor will open an account for you, and we are not responsible for their services.

14. Disclaimers

The Services are provided as described on the site and otherwise as is. To the extent permitted by law we exclude all other warranties, including that the site will be uninterrupted or error-free, that a filing will produce a particular outcome, or that a company will be suitable for a particular purpose.

15. Limitation of liability

To the extent permitted by law, our total liability to you for all claims arising out of the Services in any 12-month period is limited to the plan fees you paid us in that period. We are not liable for indirect, consequential or special losses, loss of profit or business, or penalties assessed by an authority because of information you supplied or deadlines you missed. Nothing in these terms limits liability that cannot be limited by law.

16. Your responsibility to us

You will compensate us for losses and costs, including reasonable legal fees, arising from information you supplied being false, from your use of a company we formed, or from your breach of these terms.

17. Suspension and termination

You may cancel from your portal at any time. We may suspend or end your access if you breach these terms, if a payment remains unpaid, or if we are required to by law, and will tell you why where the law allows. On termination we deliver documents already prepared and, where a filing has not yet been made, refund as set out in the Refund Policy. Sections on fees owed, liability, indemnity and disputes survive.

18. Changes to these terms

We may update these terms. Material changes are announced by email or in your portal at least 10 days before they take effect. Continued use after that date is acceptance. The version in force at the time of an order applies to that order.

19. Governing law and disputes

These terms are governed by the laws of the Commonwealth of Kentucky, United States, without regard to conflict of law rules. Write to contact@powerlaunch.solutions first; most issues are resolved within a few days. Any dispute that is not resolved within 30 days will be settled by binding arbitration administered by the American Arbitration Association under its Commercial Rules, by a single arbitrator, conducted in English and, where a hearing is needed, remotely or in Kentucky. Claims must be brought individually; class or representative proceedings are waived to the extent the law allows. Either party may seek relief in small claims court for claims within its limits.

You may opt out of arbitration by emailing us within 30 days of first accepting these terms.

20. General

Notices to us go to contact@powerlaunch.solutions; notices to you go to the email on your account. Electronic records and signatures are binding. If part of these terms is unenforceable the rest continues. You may not assign this agreement; we may assign it to an affiliate or a successor of the business. This agreement, with the policies it refers to, is the whole agreement between us about the Services.

Questions: contact@powerlaunch.solutions.