Refund Policy

Refunds for our service are governed by the principle that we will refund whatever portion of fees has not yet been earned through delivered work, and we will not refund money already paid to third parties on your behalf. The detailed rules are below.

01Pre-engagement cooling-off

If you have paid us for a service but we have not yet started any work on it, you can cancel and receive a full refund of service fees within 7 days of payment.

"Started work" includes:

• Submitting LLC formation paperwork to a state.
• Preparing and submitting Form SS-4 to the IRS.
• Initiating a bank account application with a banking partner on your behalf.
• Beginning preparation of any tax filing.
• Beginning preparation of any custom document or analysis.

"Started work" does not include the initial discovery call, intake form, or document collection. These are pre-engagement steps and you can withdraw without consequence.

02After we start work

Once we have started work, refunds are calculated based on what's been delivered:

Service fee refunds are separate from third-party fees. See Section 3.

03Third-party fees and government charges

State filing fees, registered agent fees, and government charges are paid directly to those third parties. These are not refundable by us once paid, because the money has already left our control.

• State filing fees ($40 to $300 depending on state) are paid to Secretaries of State and are not refundable.
• Registered agent fees are paid to the registered agent service and follow that provider's refund terms (typically prorated within the first 30 days).
• Government charges (BOI fees, FinCEN charges where applicable) are not refundable.
• Currency conversion charges (4% on USD-INR conversion) are not refundable once a transaction has settled.

04If we fail to deliver

If we fail to deliver a service for reasons within our control, you are entitled to a full refund of the relevant service fee, plus reasonable compensation for any third-party fees that were paid in connection with our error.

Examples of failures within our control:

• We submitted the wrong filing or filed in the wrong state due to our error.
• We missed a deadline that was within our scope of work.
• We failed to respond to client communications for an extended period without good reason.
• We delivered work that did not meet basic professional standards.

05If the failure is due to information you provided

We do not refund fees if a third party (state office, IRS, banking partner) rejects an application because:

• You provided false, inaccurate, or incomplete information.
• You misrepresented your business activity or ownership structure.
• The bank determined your business profile was not eligible for their account.
• The IRS rejected your EIN application due to information that was correct on the form but flagged as inconsistent with their records.

In these cases, the work was performed correctly. We will, however, work with you to correct the issue at no additional service-fee cost (you may need to pay re-filing fees to the state or other third parties).

06Cancelling ongoing services

For ongoing services like annual compliance, tax preparation, and bookkeeping:

• You can cancel at any time with 30 days' written notice.
• Fees already paid for completed work are not refundable.
• Fees paid in advance for future periods are refundable on a prorated basis.
• If a filing is in active preparation at the time of cancellation, that filing's fee is non-refundable, since the work has been done.

07How to request a refund

Email contact@powerlaunch.solutions with the subject line "Refund Request" and include:

• Your full name and the LLC name (if applicable).
• The date of the original payment.
• The reason for the refund request.
• Any supporting documentation.

You can also message us on WhatsApp at +91 70936 54545. Either channel works.

08Refund timeline

Once we approve a refund:

• Razorpay payments: typically reflected in the source account within 5 to 7 business days.
• Stripe payments: typically reflected in the source account within 7 to 10 business days.
• International wire refunds: 7 to 14 business days, depending on intermediary banks.

If approval is required (because the refund is partial or contested), we will respond within 5 business days of receiving your request with our position. If we agree, the refund is issued immediately. If we disagree, we'll explain why and offer to discuss.

09Chargebacks

If you have a refund concern, please contact us first. Initiating a chargeback through your bank or card issuer before contacting us creates significant administrative cost and can prevent us from helping you.

We will dispute chargebacks initiated without prior contact with us, especially where the service has been delivered. Successful chargebacks for delivered services may be reported to credit and fraud-monitoring databases.